Shipping, duties & returns
Shipping
| Destination | Rate | Transit |
|---|---|---|
| Mexico | $9 · free over $140 | 2–5 business days |
| United States & Canada | $18 · free over $150 | 3–6 business days · DHL Express |
| Rest of world | $35 | 5–10 business days · DHL Express |
Every parcel is tracked and insured for its full value. One-of-a-kind pieces ship within 2 business days; made-to-order pieces ship when they're finished (the page says how long).
Duties & taxes
For the United States, import duties are paid up front by the studio under USMCA rules for Mexican-made silver — you won't be asked for anything at the door. For other countries, duties and taxes, if any, are collected by the carrier on delivery and vary by country. Mexican orders include IVA.
Returns
Ready-made pieces can come back within 14 days of delivery, unworn, for a refund of the piece's price; return shipping is yours. Commissions and resized rings are made for you and can't be returned, but if something's wrong with the making, write — it'll be put right.
Care
Silver darkens slowly with air and skin; a soft cloth brings it back. Take it off for the pool, the sea and perfume, and it will look like the day it left the bench.